Shipping Conditions
(1) Delivery shall be made ex warehouse of Global Mail GmbH / Vienna (Austria) to the delivery address specified by the Customer unless a deviation has been agreed upon in writing.
(2) Partial deliveries are permissible and shall be deemed independent deliveries, unless a partial delivery is exceptionally unreasonable for the Customer. Additional costs resulting from this will not be charged to the customer, unless otherwise agreed upon in advance.
(3) If Sanctum Shop is in delay beyond the specified delivery date, the Customer shall have the right to withdraw from the contract.
(4) Orders, as well as any services, will only be fulfilled by Sanctum Shop if there are no outstanding payments from other contracts that are outside the usual payment terms. Payments will first be offset against outstanding debts, interest and costs, in the chronological order of their respective due dates.
(5) The Buyer shall bear the costs incurred for any return shipment.
(6) Shipping charges include handling & shipping costs, excluding customs duties and/or import taxes if applicable in your country.
What are your delivery times?
Delivery times vary from country to country. Generally, inside the European Union delivery time will be 2-9 days, and rest oft he world 5-19 days.
Will I get charged import tax and/or customs duties for my order?
Customs regulations do vary from country to country and change frequently. Sometimes causing delays and additional charges to be paid by the recipient. While we take all reasonable steps to comply with global shipping standards, customs duties may apply in your case, or specific items can be prohibited and confiscated by the receiving country. Customs duties / import tax costs need to be paid by the recipient.
Do you deliver to PO, APO, FPO, and DPO addresses?
We do not ship to any kind of PO boxes.
Can I change or cancel my order after it is shipped?
Orders can not be canceled after they have been shipped.
Shipping times per Country in days
Europe |
|
Austria |
4 - 5 |
Belgium |
3 - 4 |
Bulgaria |
6 - 9 |
Croatia |
7 - 10 |
Cyprus |
6 - 9 |
Czech Republic |
5 - 7 |
Denmark (excl. Greenland and Faroe Islands) |
4 - 5 |
Estonia |
6 - 8 |
Finland |
4 - 6 |
France |
4 - 5 |
Germany |
4 - 5 |
Greece |
5 - 8 |
Hungary |
5 - 7 |
Ireland |
4 - 5 |
Italy (excl. San Marino, Vatican City) |
5 - 7 |
Latvia |
5 - 8 |
Lithuania |
6 - 8 |
Luxembourg |
6 - 8 |
Malta |
6 - 8 |
Netherlands |
|
Poland |
4 - 7 |
Portugal |
5 - 7 |
Romania |
6 - 9 |
Slovakia |
5 - 7 |
Slovenia |
5 - 7 |
Spain (excl. Can. Islands) |
5 - 7 |
Sweden |
4 - 5 |
Rest of the World |
|
Afghanistan |
10 - 17 |
Albania |
7 - 9 |
Algeria |
7 - 10 |
American Virgin Islands |
7 - 14 |
Andorra |
4 - 5 |
Angola |
11 - 17 |
Anguilla |
8 - 10 |
Antigua and Barbuda |
7 - 14 |
Argentina |
8 - 12 |
Armenia |
12 - 14 |
Aruba |
6 - 10 |
Ascension |
11 - 17 |
Australia |
8 - 10 |
Azerbaijan |
7 - 12 |
Azores |
6 - 7 |
Bahamas |
7 - 14 |
Bahrain |
7 - 10 |
Balearic Islands (Mallorca, Ibiza, Menorca) |
5 - 7 |
Bangladesh |
10 - 17 |
Barbados |
7 - 12 |
Belarus |
7 - 12 |
Belize |
7 - 14 |
Benin |
10 - 12 |
Bermuda |
7 - 10 |
Bhutan |
11 - 17 |
Bolivia |
8 - 12 |
Bonaire |
6 - 10 |
Bosnia-Herzegovina |
6 - 11 |
Botswana |
10 - 14 |
Brazil |
8 - 10 |
British Virgin Islands |
7 - 12 |
Brunei Darussalam |
9 - 14 |
Burkina Faso |
10 - 17 |
Burundi |
10 - 14 |
Cambodia |
10 - 14 |
Cameroon |
11 - 17 |
Canada |
7 - 8 |
Canary Islands |
7 - 10 |
Cape Verde |
8 - 14 |
Cayman Islands |
7 - 14 |
Central African Rep. |
9 - 17 |
Chad |
9 - 17 |
Channel Islands |
7 -9 |
Chile |
8 - 12 |
China (excl. Hong Kong and Macao) |
11 - 17 |
Colombia |
8 - 12 |
Comoros |
11 - 17 |
Congo (Brazzaville) |
10 - 14 |
Congo (Kinshasa) |
10 - 14 |
Corsica |
4 - 5 |
Costa Rica |
7 - 12 |
Cuba |
7 - 14 |
Curaçao |
6 - 10 |
Djibouti |
11 - 17 |
Dominica |
7 - 14 |
Dominican Republic |
7 - 14 |
Dutch Antilles |
6 - 10 |
East Timor |
12 - 18 |
Ecuador |
8 - 12 |
Egypt |
9 - 10 |
El Salvador |
7 - 14 |
Equatorial Guinea |
11 - 17 |
Eritrea |
9 - 12 |
Ethiopia |
11 - 17 |
Falkland Islands |
10 - 12 |
Faroe Islands |
4 - 5 |
Fiji |
9 - 14 |
French Guiana |
8 - 12 |
French Polynesia |
12 - 14 |
Gabon |
9 - 17 |
Gambia |
11 - 17 |
Georgia |
7 - 14 |
Ghana |
11 - 17 |
Gibraltar |
6 - 8 |
Greenland |
5 - 7 |
Grenada |
7 - 12 |
Guadeloupe |
7 - 14 |
Guatemala |
7 - 12 |
Guernsey |
7 - 9 |
Guinea |
9 - 17 |
Guinea-Bissau |
11 - 17 |
Guyana |
8 - 12 |
Haiti |
7 - 14 |
Honduras |
7 - 14 |
Hong Kong |
6 -8 |
Iceland |
5 - 7 |
India |
7 - 12 |
Indonesia |
6 - 11 |
Iran |
6 - 10 |
Iraq |
8 - 12 |
Israel |
6 - 7 |
Ivory Coast |
8 - 14 |
Jamaica |
7 - 14 |
Japan |
6 - 9 |
Jersey |
7 - 9 |
Jordan |
6 - 10 |
Kazakhstan |
8 - 14 |
Kenya |
7 - 17 |
Kiribati |
12 - 18 |
Kosovo |
9 - 11 |
Kuwait |
7 - 10 |
Kyrgyzstan |
8 - 14 |
Lakshadweep |
8 - 10 |
Laos |
11 - 17 |
Lebanon |
7 - 12 |
Lesotho |
8 - 12 |
Liberia |
11 - 17 |
Libya |
8 - 10 |
Liechtenstein |
5 - 6 |
Macau |
11 - 17 |
Macedonia |
7 - 10 |
Madagascar |
9 - 14 |
Madeira |
6 - 7 |
Malawi |
8 - 14 |
Malaysia |
9 - 12 |
Maldives |
8 - 15 |
Mali |
8 - 12 |
Martinique |
7 - 12 |
Mauretania |
11 - 17 |
Mauritius |
8 - 12 |
Mexico |
7 - 12 |
Moldavia |
8 - 12 |
Monaco |
4 - 5 |
Mongolia |
8 - 14 |
Montenegro |
7 - 9 |
Montserrat |
7 - 12 |
Morocco |
6 - 10 |
Mozambique |
8 - 17 |
Myanmar |
8 - 14 |
Namibia |
11 - 14 |
Nauru |
11 - 14 |
Nepal |
11 - 17 |
New Caledonia |
12 - 17 |
New Zealand |
7 - 9 |
Nicaragua |
7 - 12 |
Niger |
9 - 20 |
Nigeria |
10 - 14 |
North Korea |
9 - 12 |
Norway |
4 - 6 |
Oman |
7 - 10 |
Pakistan |
8 - 12 |
Pacific Islands |
12 - 14 |
Palestine |
9 - 10 |
Panama |
9 - 10 |
Papua New Guinea |
7 - 12 |
Paraguay |
8 - 12 |
Peru |
8 - 12 |
Philippines |
9 - 12 |
Pitcairn Islands |
12 - 14 |
Puerto Rico |
6 - 10 |
Qatar |
10 - 12 |
Réunion |
11 - 15 |
Russia |
10 - 16 |
Rwanda |
11 - 17 |
Saba |
6 - 10 |
Saint Helena |
8 - 12 |
Saint Kitts and Nevis |
7 - 12 |
Saint Lucia |
7 - 12 |
Saint Martin |
6 - 10 |
Saint Pierre and Miquelon |
6 - 9 |
Saint Vincent & Gren. |
8 - 14 |
Samoa |
9 - 14 |
San Marino |
5 - 7 |
São Tomé and Príncipe |
8 - 10 |
Saudi Arabia |
11 - 17 |
Senegal |
11 - 17 |
Serbia |
7 - 9 |
Seychelles |
11 - 17 |
Sierra Leone |
11 - 17 |
Singapore |
6 - 8 |
Solomon Islands |
12 - 14 |
Somalia |
|
South Africa |
7 - 10 |
South Korea |
9 - 12 |
South Sudan |
8 - 17 |
Spanish North Africa |
5 - 7 |
Sri Lanka |
9 - 12 |
St Eustatius |
6 - 10 |
Sudan |
8 - 17 |
Suriname |
7 - 10 |
Swaziland |
11 - 17 |
Switzerland |
4 - 5 |
Syria |
7 - 10 |
Taiwan |
11 - 17 |
Tajikistan |
9 - 16 |
Tanzania |
11 - 17 |
Thailand |
7 - 11 |
Togo |
10 - 14 |
Tonga |
12 - 14 |
Trinidad and Tobago |
7 - 12 |
Tristan da Cunha |
8 - 12 |
Tunisia |
7 - 10 |
Turkey |
7 - 10 |
Turkmenistan |
8 - 14 |
Turks and Caicos |
7 - 14 |
Tuvalu |
12 - 14 |
Uganda |
11 - 17 |
Ukraine |
8 - 12 |
United Arab Emirates |
8 - 11 |
United Kingdom |
4 - 5 |
United States |
5 - 8 |
Uruguay |
8 - 12 |
Uzbekistan |
8 - 12 |
Vanuatu |
12 - 14 |
Vatican City |
6 - 7 |
Venezuela |
8 - 13 |
Vietnam |
9 - 12 |
Yemen |
11 - 17 |
Zambia |
8 - 17 |
Zanzibar |
8 - 17 |
Zimbabwe |
8 - 17 |