Shipping Conditions

 

(1) Delivery shall be made ex warehouse of Global Mail GmbH / Vienna (Austria) to the delivery address specified by the Customer unless a deviation has been agreed upon in writing.

(2) Partial deliveries are permissible and shall be deemed independent deliveries, unless a partial delivery is exceptionally unreasonable for the Customer. Additional costs resulting from this will not be charged to the customer, unless otherwise agreed upon in advance.

(3) If Sanctum Shop is in delay beyond the specified delivery date, the Customer shall have the right to withdraw from the contract.

(4) Orders, as well as any services, will only be fulfilled by Sanctum Shop if there are no outstanding payments from other contracts that are outside the usual payment terms. Payments will first be offset against outstanding debts, interest and costs, in the chronological order of their respective due dates.

(5) The Buyer shall bear the costs incurred for any return shipment.

(6) Shipping charges include handling & shipping costs, excluding customs duties and/or import taxes if applicable in your country.


What are your delivery times?

Delivery times vary from country to country. Generally, inside the European Union delivery time will be 2-9 days, and rest oft he world 5-19 days.

Will I get charged import tax and/or customs duties for my order?

Customs regulations do vary from country to country and change frequently. Sometimes causing delays and additional charges to be paid by the recipient. While we take all reasonable steps to comply with global shipping standards, customs duties may apply in your case, or specific items can be prohibited and confiscated by the receiving country. Customs duties / import tax costs need to be paid by the recipient.

Do you deliver to PO, APO, FPO, and DPO addresses?

We do not ship to any kind of PO boxes.

Can I change or cancel my order after it is shipped?

Orders can not be canceled after they have been shipped.

 

Shipping times per Country in days

Europe

Austria

4 - 5

Belgium

3 - 4

Bulgaria

6 - 9

Croatia

7 - 10

Cyprus

6 - 9

Czech Republic

5 - 7

Denmark (excl. Greenland and Faroe Islands)

4 - 5

Estonia

6 - 8

Finland

4 - 6

France

4 - 5

Germany

4 - 5

Greece

5 - 8

Hungary

5 - 7

Ireland

4 - 5

Italy (excl. San Marino, Vatican City)

5 - 7

Latvia

5 - 8

Lithuania

6 - 8

Luxembourg

6 - 8

Malta

6 - 8

Netherlands

 

Poland

4 - 7

Portugal

5 - 7

Romania

6 - 9

Slovakia

5 - 7

Slovenia

5 - 7

Spain (excl. Can. Islands)

5 - 7

Sweden

 4 - 5

Rest of the World

Afghanistan

10 - 17

Albania

7 - 9

Algeria

7 - 10

American Virgin Islands

7 - 14

Andorra

4 - 5

Angola

11 - 17

Anguilla

8 - 10

Antigua and Barbuda

7 - 14

Argentina

8 - 12

Armenia

12 - 14

Aruba

6 - 10

Ascension

11 - 17

Australia

8 - 10

Azerbaijan

7 - 12

Azores

6 - 7

Bahamas

7 - 14

Bahrain

7 - 10

Balearic Islands (Mallorca, Ibiza, Menorca)

5 - 7

Bangladesh

10 - 17

Barbados

7 - 12

Belarus

7 - 12

Belize

7 - 14

Benin

10 - 12

Bermuda

7 - 10

Bhutan

11 - 17

Bolivia

8 - 12

Bonaire

6 - 10

Bosnia-Herzegovina

6 - 11

Botswana

10 - 14

Brazil

8 - 10

British Virgin Islands

7 - 12

Brunei Darussalam

9 - 14

Burkina Faso

10 - 17

Burundi

10 - 14

Cambodia

10 - 14

Cameroon

11 - 17

Canada

7 - 8

Canary Islands

7 - 10

Cape Verde

8 - 14

Cayman Islands

7 - 14

Central African Rep.

9 - 17

Chad

9 - 17

Channel Islands

7 -9

Chile

8 - 12

China (excl. Hong Kong and Macao)

11 - 17

Colombia

8 - 12

Comoros

11 - 17

Congo (Brazzaville)

10 - 14

Congo (Kinshasa)

10 - 14

Corsica

4 - 5

Costa Rica

7 - 12

Cuba

7 - 14

Curaçao

6 - 10

Djibouti

11 - 17

Dominica

7 - 14

Dominican Republic

7 - 14

Dutch Antilles

6 - 10

East Timor

12 - 18

Ecuador

8 - 12

Egypt

9 - 10

El Salvador

7 - 14

Equatorial Guinea

11 - 17

Eritrea

9 - 12

Ethiopia

11 - 17

Falkland Islands

10 - 12

Faroe Islands

4 - 5

Fiji

9 - 14

French Guiana

8 - 12

French Polynesia

12 - 14

Gabon

9 - 17

Gambia

11 - 17

Georgia

7 - 14

Ghana

11 - 17

Gibraltar

6 - 8

Greenland

5 - 7

Grenada

7 - 12

Guadeloupe

7 - 14

Guatemala

7 - 12

Guernsey

7 - 9

Guinea

9 - 17

Guinea-Bissau

11 - 17

Guyana

8 - 12

Haiti

7 - 14

Honduras

7 - 14

Hong Kong

6 -8

Iceland

5 - 7

India

7 - 12

Indonesia

6 - 11

Iran

6 - 10

Iraq

8 - 12

Israel

6 - 7

Ivory Coast

8 - 14

Jamaica

7 - 14

Japan

6 - 9

Jersey

7 - 9

Jordan

6 - 10

Kazakhstan

8 - 14

Kenya

7 - 17

Kiribati

12 - 18

Kosovo

9 - 11

Kuwait

7 - 10

Kyrgyzstan

8 - 14

Lakshadweep

8 - 10

Laos

11 - 17

Lebanon

7 - 12

Lesotho

8 - 12

Liberia

11 - 17

Libya

8 - 10

Liechtenstein

5 - 6

Macau

11 - 17

Macedonia

7 - 10

Madagascar

9 - 14

Madeira

6 - 7

Malawi

8 - 14

Malaysia

9 - 12

Maldives

8 - 15

Mali

8 - 12

Martinique

7 - 12

Mauretania

11 - 17

Mauritius

8 - 12

Mexico

7 - 12

Moldavia

8 - 12

Monaco

4 - 5

Mongolia

8 - 14

Montenegro

7 - 9

Montserrat

7 - 12

Morocco

6 - 10

Mozambique

8 - 17

Myanmar

8 - 14

Namibia

11 - 14

Nauru

11 - 14

Nepal

11 - 17

New Caledonia

12 - 17

New Zealand

7 - 9

Nicaragua

7 - 12

Niger

9 - 20

Nigeria

10 - 14

North Korea

9 - 12

Norway

4 - 6

Oman

7 - 10

Pakistan

8 - 12

Pacific Islands

12 - 14

Palestine

9 - 10

Panama

9 - 10

Papua New Guinea

7 - 12

Paraguay

8 - 12

Peru

8 - 12

Philippines

9 - 12

Pitcairn Islands

12 - 14

Puerto Rico

6 - 10

Qatar

10 - 12

Réunion

11 - 15

Russia

10 - 16

Rwanda

11 - 17

Saba

6 - 10

Saint Helena

8 - 12

Saint Kitts and Nevis

7 - 12

Saint Lucia

7 - 12

Saint Martin

6 - 10

Saint Pierre and Miquelon

6 - 9

Saint Vincent & Gren.

8 - 14

Samoa

9 - 14

San Marino

5 - 7

São Tomé and Príncipe

8 - 10

Saudi Arabia

11 - 17

Senegal

11 - 17

Serbia

7 - 9

Seychelles

11 - 17

Sierra Leone

11 - 17

Singapore

6 - 8

Solomon Islands

12 - 14

Somalia

 

South Africa

7 - 10

South Korea

9 - 12

South Sudan

8 - 17

Spanish North Africa

5 - 7

Sri Lanka

9 - 12

St Eustatius

6 - 10

Sudan

8 - 17

Suriname

7 - 10

Swaziland

11 - 17

Switzerland

4 - 5

Syria

7 - 10

Taiwan

11 - 17

Tajikistan

9 - 16

Tanzania

11 - 17

Thailand

7 - 11

Togo

10 - 14

Tonga

12 - 14

Trinidad and Tobago

7 - 12

Tristan da Cunha

8 - 12

Tunisia

7 - 10

Turkey

7 - 10

Turkmenistan

8 - 14

Turks and Caicos

7 - 14

Tuvalu

12 - 14

Uganda

11 - 17

Ukraine

8 - 12

United Arab Emirates

8 - 11

United Kingdom

4 - 5

United States

5 - 8

Uruguay

8 - 12

Uzbekistan

8 - 12

Vanuatu

12 - 14

Vatican City

6 - 7

Venezuela

8 - 13

Vietnam

9 - 12

Yemen

11 - 17

Zambia

8 - 17

Zanzibar

8 - 17

Zimbabwe

8 - 17